Customer Information
Shipping Policy
Last updated: July 31, 2026.
Free Standard Shipping
Eligible orders shipped to U.S. addresses receive free standard shipping. Oversized, remote-area, restricted-address, or special-service orders may require review before fulfillment.
Processing
Most paid orders are reviewed and processed within 1–3 business days. Weekends, holidays, address verification, and inventory review may extend processing time.
Transit
Standard transit is typically 3–7 business days after processing. Carrier, weather, destination, and operational conditions can affect delivery.
Tracking and Delivery Issues
| Issue | What to Do |
|---|---|
| Tracking | Tracking is emailed when available after shipment. |
| Address correction | Contact us immediately; changes cannot be guaranteed after fulfillment begins. |
| Lost package | Send your order number so we can review carrier status. |
| Damage | Keep packaging and photograph the item, box, and shipping label. |